Quality management

A Quality Management System (QMS) is a set of policies, processes and procedures that our organization implements to ensure that our products and services consistently meet customer requirements and applicable regulations.

We follow the ISO 9001:2015 international standard, which establishes the necessary requirements to guarantee the quality of our processes and customer satisfaction through an approach based on continuous improvement.

Implementation of the QMS:

• Increases the efficiency of our processes.
• Improved customer satisfaction.
• Facilitates the identification and management of risks and opportunities.
• Promotes a culture of continuous improvement throughout the organization.

Our approach is based on:

• Understand and meet customer needs and expectations.
• Measure satisfaction through surveys and continuous feedback.
• Implement corrective and preventive actions for continuous improvement.

• High quality products and services that meet the requirements.
• Clear and effective communication at all stages of the service.
• Commitment to continuous improvement and innovation.

We use the risk-based thinking approach to identify, analyze and mitigate potential risks in all areas of the organization. This ensures a more predictable and reliable operation.

Continuous improvement is a fundamental part of our system. We use the Plan-Do-Check-Act (PHVA) cycle to continuously evaluate and improve our processes, ensuring compliance with our strategic objectives.

We conduct regular internal audits to verify compliance with ISO 9001 requirements and other applicable regulations. In addition, we evaluate our processes and products to ensure that they comply with legal and customer standards.

Our staff is key to the success of the QMS. That is why:

• We encourage each employee’s commitment to quality.
• We offer continuous training to ensure competencies aligned with our objectives.

We conduct regular internal audits to evaluate QMS performance and areas for improvement. In addition, management reviews the results to make strategic decisions aimed at improving our services.