Complaints book

GO WEB STUDIOS S.A.C., with RUC 20538247490, domiciled at Cal. Sor Mate Nro. 281, Urb. Benavides, Miraflores, Lima, is the owner of the customer’s personal data bank used for the management of queries and claims in accordance with the legal provisions in force in Peru on personal data protection. GO WEB STUDIOS S.A.C. declares that the purpose of the treatment of your personal data in this portal is to adequately manage your inquiry, claim or complaint, and preserve your rights as a customer. GO WEB STUDIOS S.A.C. declares that your personal data will be stored in our Personal Data Bank for the time necessary for the attention of your query or complaint, and ensures that does not delegate the processing of your personal data to third party companies. To exercise your rights of access, rectification, cancellation and opposition about your personal data, you can submit your request through the public means of contact. Definitions of Claim and Complaint: Claim: Disconformity directly related to the products or services offered. Complaint: Disconformity not related to the products or services, but to the service provided or the treatment received. The formulation of a complaint does not preclude the right to resort to other instances for the resolution of disputes, nor is it a prerequisite for filing a complaint before INDECOPI. Response Time: The supplier will respond to the claim within a maximum period of 30 calendar days, in accordance with the applicable legal provisions.